Overcoming Challenging Situations in Emergency Services for those Living with Dementia

Beth A. Nolan, Ph.D.

October 12, 2018 : 8:00 am -4:00 pm

The ability of emergency personnel to recognize the symptoms of dementia and knowing how to reduce the stress response is critical to a safe, successful outcome to an encounter. This session teaches EMTs, law enforcement personnel, fire fighters, dispatchers, hospital security officers how to recognize what happens to the brain in dementia, differentiate dementia and delirium, how best handle challenging situations. Participants will practice using a Positive Physical Approach™ in interactions for improved outcomes, and how to best communicate with a person living with dementia to help them to cooperate and follow instructions for the safety of all involved.

Dr. Nolan received her Ph.D. in applied gerontology from the University of Kansas, holds master’s degrees in Human Development and Applied Behavior Analysis, and completed her post-doctoral training in geriatric psychiatry at Western Psychiatric Institute and Clinic, Pittsburgh, PA. She is formerly an Assistant Professor of Public Health and the Senior Associate Director for the Evaluation Institute at the University of Pittsburgh’s Graduate School of Public Health. For 20 years, she worked with a variety of human services agencies to translate and implement evidence-based programs for behavioral health, criminal justice, medicine, and senior living. Dr. Nolan now serves as a Lead Mentor Trainer and Coach, and directs research at PAC, working to improve skills to help care givers to become care partners.

5 Hour CEU’s for Administrators, Managers, and Social Workers

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Shelly Drews



Glencroft Senior Living

8611 N 67th Ave
Glendale, AZ 85302